Career Opportunities

The Director of Estate Management supports the daily operations of the Estate Management team and leads the team with oversight of property inspections, client communication, project tracking, and team organization. This role helps ensure estate services are delivered efficiently while maintaining consistency across processes, client expectations, and team standards. The Director of Estate Management also provides leadership support within the department by managing workflow systems and contributing to team development.

Responsibilities

• Track and audit weekly property inspections to ensure all homes are being serviced per their contracted terms.
• Create the weekly inspection list for the Estate Management team based on schedules, client arrivals/departures, vendor appointments, and priorities.
• Monitor inspection progress during the week and follow up to ensure completion by deadlines, in coordination with the Associate Directors.
• Act as primary project manager in Asana for the Estate Management team by uploading weekly inspection lists, overseeing that bin/mail schedules are assigned by Manager, and tracking completion of tasks along with Associate Directors.
• Create, organize, and manage seasonal or special projects in Asana, such as annual winterization and storm preparation alongside support of assigned Managers.
• Visit properties to maintain knowledge of inventory.
• Oversee Associate Directors property-related tasks in Asana to maintain workflow organization.
• Assist with managing the shared Estate Management calendars for scheduling and team coordination.
• Design and implement team SOPs and processes with Vice President of Client Services & Strategic Partnerships
• Support the Events Team as needed for special events and estate-related client functions.
• Manage Estate Services Coordinators, Estate Services Managers through weekly 1:1 meetings, workflow oversight, and ongoing guidance.
• Conduct prospective new hire interviews and assist with onboarding by adding new team members to company platforms and software.  Create training programs and implement.
• Assist with reviewing and editing end-of-month time tracking time reports for Estate Management and Concierge.
• Support homeowner pre-arrival and post-departure services, occasional concierge requests, and property readiness.
• Play a strategic role in forward progress of business operations with Vice President of Client Services & Strategic Partnerships
• General oversight of invoices for properties and approve expenses as needed.
• Submit and organize receipts for purchases tied to property needs or project work.
• Stay informed on activity by monitoring all Estate Management email correspondence with clients and providing updates or input as needed.
• Assist Associate Director and team with crisis management in conjunction with with Vice President of Client Services & Strategic Partnerships

Schedule & Work Expectations

• Standard work schedule is Monday through Friday, 9:00 AM – 5:00 PM.
• Occasional evening and weekend work is required based on client needs, property emergencies, or event support.
• Role requires flexibility to respond to time-sensitive estate matters when necessary.

Salary: $75,000 - $90,000 DOE plus commission and incentive opportunities

ESTATE SERVICES PROPERTY MANAGER

Carmel Realty Company is currently searching for a full-time Estate Services Property Manager and team member to help manage the client experience of visiting owners' world-class homes in Carmel and Pebble Beach. Since 1913, Carmel Realty Company has been a locally owned family business, located in downtown Carmel and has enjoyed an impeccable reputation as the premier luxury brokerage and property management company on the Monterey Peninsula. We have consistently won awards for Best Place to Work, Best Real Estate Company and Best Property Management Company. Carmel Realty and its sister brand, Monterey Coast Realty, are now the largest independent real estate company on the Monterey Peninsula. If you would like to be a part of the team and expanding our incredible brand, please submit your resume to jobs5@carmelrealtycompany.com Please send your resume along with a cover letter.  

Estate Services Property Manager - Responsibilities

• Conduct property inspections, collaborate on projects, maintenance initiatives and facilitate clear timely communication with resolution
• Deliver exceptional customer service with keen attention to detail and follow-through
• Provide personalized concierge services across all departments, including errands, and appointment scheduling with guidance from the team
• Support division teams with administrative tasks and special projects
• Coordinate and oversee vendor access, attend appointments and ensure quality standards

• Maintain organized property records, inspection notes, and service documentation
• Manage sensitive homeowner and guest information with discretion and confidentiality
• Support onboarding and orientation for new homeowners, guests, or service providers
• Maintain flexibility for occasional evening and weekend availability
• Adapt to new projects and responsibilities as needed
• Possess knowledge of home maintenance and troubleshooting (preferred, willing to train)

Required Skills & Qualifications

• Outgoing, dedicated, and committed to delivering exceptional customer service.
• Experience working with high-end clientele, with a strong understanding of confidentiality and discretion.
• Basic understanding of property management principles.
• Ability to multitask, prioritize, and stay highly organized in a fast-paced, dynamic environment.
• Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel.
• Forward-thinking and proactive in identifying and resolving issues. Excellent verbal and written communication skills
• Opportunity for Advancement
• 2 years or more of customer service experience in hospitality or concierge type of work, project collaboration, maintenance or similar areas of expertise
• Property Management experience preferred
• Provide your own reliable vehicle with mileage reimbursement for work travel

Full Description

Property Services Manager

Carmel Realty Company Property Management is seeking an experienced and motivated Property Services Manager to oversee maintenance operations and property support for our Vacation Rental, Estate Management, Commercial, and Long-Term Rental divisions. This position is responsible for ensuring our portfolio of luxury properties is maintained to the highest standards while providing exceptional service to homeowners, tenants, guests, and internal team members.

The ideal candidate will possess a strong understanding of residential property systems and maintenance, excellent organizational and communication skills, and the ability to manage multiple projects, vendors, and priorities in a fast-paced environment. This individual must be a proactive problem solver, capable of overseeing day-to-day property operations while developing long-term maintenance strategies that protect and enhance our clients' assets.

A professional demeanor, strong leadership abilities, and a commitment to delivering premier customer service are essential. Experience managing luxury residential properties, vendor relationships, maintenance projects, and client communications is highly desirable.

Duties and Skills to Include:

• Oversee the maintenance and operational readiness of a portfolio of luxury residential, vacation, long-term, estate management, and commercial properties.
• Coordinate and manage all property maintenance, repairs, preventative maintenance programs, and capital improvement projects.
• Serve as the primary point of contact for homeowners, tenants, guests, vendors, and internal staff regarding property-related matters.
• Develop and maintain relationships with contractors, service providers, and vendors to ensure timely, high-quality work.
• Conduct regular property inspections and identify maintenance and safety before they impact the homeowner or guest experience.
• Prepare repair estimates, obtain bids, review invoices, and monitor project budgets.
• Coordinate emergency response efforts and troubleshoot urgent property issues, including after-hours situations when necessary.
• Oversee inventory management, supply procurement, and property readiness standards across all managed properties.
• Work closely with Vacation Rental, Estate Management, Commercial, and Long-Term Rental teams to ensure exceptional service and seamless property operations.
• Maintain accurate records of maintenance history, vendor information, project status, and property-specific requirements.
• Assist in developing and improving operational procedures, maintenance standards, and property management best practices.
• Strong knowledge of residential systems including HVAC, plumbing, electrical, appliances, irrigation, security systems, smart home technology, and general construction practices.
• Ability to diagnose property issues, determine appropriate solutions, and coordinate corrective action.
• Excellent organizational, communication, and problem-solving skills with the ability to prioritize multiple projects and deadlines.
• Comfortable working in a fast-paced environment while managing multiple properties and stakeholder expectations.
• Must be professional in appearance, polished in communication, and committed to providing premier customer service to our high-end clientele.
• Knowledge of the Carmel, Pebble Beach, and Monterey Peninsula markets is highly desirable.
• Valid driver's license and reliable transportation required; mileage reimbursement provided.
• Flexibility to respond to occasional weekend, holiday, and after-hours property emergencies.
• This is a full-time position with benefits. Compensation commensurate with experience.

Since 1913 Carmel Realty Company has been a locally owned business, located in downtown Carmel and is the leading luxury Brokerage and Property Management Company on the Monterey Peninsula. We have consistently won awards for Best Place to Work, Best Real Estate Company and Best Property Management Company. We sell and manage hundreds of millions of dollars' worth of real estate in some of the most sought-after geography in the world. We have hundreds of long-lasting relationships with homeowners in the local market and look to continue to build on these valuable relationships. If you would like to be a part of the team building and expanding our incredible brand, please submit your resume to:  jobs4@carmelrealtycompany.com.

Residential & Commercial Portfolio Manager

Carmel Realty Company is currently searching for a full-time Commercial & Residential Portfolio Manager to help manage a world-class portfolio of homes on the Monterey Peninsula. Since 1913, Carmel Realty Company has been a locally owned family business, located in downtown Carmel and has enjoyed an impeccable reputation as the premier luxury brokerage and property management company on the Monterey Peninsula. We are seeking an experienced, highly organized, and customer-focused candidate to oversee the marketing, leasing, and ongoing management of long-term residential rentals and commercial properties across the Monterey Peninsula. This role serves as the primary point of contact for prospective and current owners and tenants and plays a critical role in ensuring compliance with California housing laws while delivering professional, responsive, and high-quality leasing experience.

If you would like to be a part of the team building and expanding our incredible brand, please submit your resume to jobs@carmelrealtycompany.com. Please send your resume along with a cover letter.

Key Responsibilities

• Build and maintain a pipeline of qualified prospective tenants through exceptional customer service, networking, referrals, and proactive outreach.

• Drive occupancy by marketing available properties, conducting engaging property tours, and matching prospective tenants with the right homes.

• Manage the full leasing lifecycle, including inquiries, showings, applications, lease negotiations, lease execution, renewals, and move-outs.

• Develop trusted relationships with homeowners, serving as a strategic advisor on pricing, market conditions, leasing strategy, and tenant placement.

• Deliver an exceptional customer experience by serving as the primary point of contact for owners, prospective tenants, and residents with responsive, professional communication.

• Evaluate rental applications through credit, income, background, and reference verification while ensuring consistent compliance with Fair Housing laws.

• Prepare and administer leases, disclosures, notices, renewals, and related documentation in accordance with California law.

• Coordinate rent-ready activities with internal departments and vendors to ensure homes are market-ready and leased quickly.

• Monitor local market trends, rental pricing, and competitive inventory to maximize occupancy and rental income.

Identify opportunities to grow the property management portfolio through referrals, relationship building, and business development.

• Collaborate closely with colleagues across departments to deliver a seamless experience for clients and tenants.

• Maintain compliance with all applicable federal, state, and local housing regulations, including Fair Housing and California landlord-tenant laws.

• Communicate market conditions, leasing activity, and tenant feedback to ownership and management

Requirements

• 2-4+ years of experience in residential leasing, property management, commercial leasing, real estate sales, or a related client-facing role.

• A proven ability to build relationships, generate leads, and close leases in a high-end competitive market.

• Passion for delivering outstanding customer service and creating exceptional client experiences.

• Strong knowledge of California landlord-tenant law and Fair Housing regulations.

• Excellent communication, negotiation, and presentation skills.

• Highly organized with exceptional attention to detail, time management and follow-through.

• Ability to balance sales goals with legal compliance and operational excellence.

• Comfortable working independently while collaborating with a high-performing team.

• Experience using property management software, CRM systems, and Microsoft Office.

• Active California Real Estate License required or commitment to acquiring one within 6 months.

• Reliable transportation and willingness to travel throughout the Monterey Peninsula.

Work Environment

• Full-time in office position in beautiful Carmel by the Sea. Combining office work, client meetings, and on-site property tours.

• Frequent interaction with homeowners, tenants, and prospective residents.

• Occasional evenings and weekends to accommodate showings and client needs.

• Local travel throughout the Monterey Peninsula.

• Collaborative, team-oriented work environment that values professionalism, innovation, and enjoying what we do. We believe exceptional service is built by people who genuinely enjoy working together.

Compensation & Benefits

• Competitive salary of $80,000-$90,000, depending on experience, plus opportunities for performance-based incentives.

• Comprehensive benefits package including Medical, Dental, and Vision insurance.

• 401(k) retirement plan after one year of employment.

• Mileage reimbursement per IRS annual milage reimbursement rate.

• Opportunity to grow your career with one of the Monterey Peninsula's premier real estate and property management companies.